Main Site
Main Site

Terms & Conditions

Relating to Authentic Reflexology Services & Workshops provided by Caroline Cunningham

Authentic Reflexology Services:

Caroline Cunningham provides reflexology treatment plans and workshops for clients who understand that their health and wellness are intrinsic to achieving meaningful life goals.

Caroline assists clients through reflexology for the following goals:

  • Restoring balance
  • Improving focus and performance
  • Wellness support for couples fertility journey
  • Wellness support during pregnancy
  • Relief during illness
  • Supporting families and children with special needs.

Reflexology Treatment Plans include:

Suitability Call: The suitability call helps us to assess the following:

  • Which treatment plan is right for you at this time and to determine if you have any medical conditions that may require your doctors approval before commencing treatment
  • To determine treatments can be provided comfortably and safely in your home.

This is not the consultation so your personal details will not be retained during this call.

Payment: Once we agree to proceed you will receive a payment request for the first instalment of your plan.

Consultation: When payment has been received and confirmed you will receive an email with a link to the Consultation Form. You will be asked to provide details pertaining to your current health and wellness along with your goals and expectations. Once you have submitted the consultation form we set up a 30 minute call to review the details you’ve provided and to create a schedule for your treatment plan.

Home Treatments: Treatment plans consist of 4 or 6 weekly treatments. You have the option to spread them out over a longer period but ideally not longer than an 8 week period as it may not be possible to guarantee the dates you require.

Each treatment session will last approximately 75 minutes and will consist of reflexology treatment (at least 55 minutes) with relaxation cues, wellness resources and tips.

Resources: Following every home treatment you will receive an email providing you with a summary of the resources discussed in your treatment session.

Resources are personalised to your requirement and may include (but are not limited to) links to relevant videos, podcasts, apps and articles.

The Purpose of the Consultation Form:

To ensure best practice and to deliver the best service it’s necessary to know essential details about your health and wellbeing, lifestyle and goals. You cannot be successfully treated without this information.

Ensuring your Privacy:

The details you provide on the consultation form and during reflexology treatments are treated with strictest privacy. Caroline Cunningham is the only person who will have access to those details and they will be stored in encrypted files within password protected drives and devices according to our Privacy Statement.

Requirements for ensuring comfortable and safe treatment in your home:

  • You must be able to provide free parking close to your premises
  • You will be required to follow safety guidelines for preventing transmission of infectious diseases.
  • Select a time and date for treatments when you are likely to have no interruption during treatment and similarly choose a space in your home that provides you with privacy and comfort.
  • Prior to treatment you will be provided with a check list to help you prepare your space for treatment.

My Capacity as your Personal Therapist:

Alongside providing reflexology, I help clients to focus on their goals by identifying obstacles and creating pathways to success. Due to the stressful and unpredictable nature of modern living, many people struggle to implement even simple strategies that impact their energy and mental focus and productivity.

A burn-out experience over 20 years ago made me realise that if I wanted to achieve my goals and have good performance I needed to be more resilient in mind and body.

The discoveries I made since that time helped me to transform my life and gave me the knowledge, capacity and desire to help others like you to do the same.

When you engage with my wellness services I will share the strategies, tools and techniques that I have tried and tested myself.
If there are issues beyond my scope of expertise I may advise you to seek additional support such as the advice of a medical or mental health professional or a nutritionist or physiotherapist.

You can learn more about my educational background and professional and life experience by visiting My Story.

What are the payment terms for Authentic Reflexology Treatment Plans?

Payment Method: Online payment by card via my website or by bank transfer

Instalments: Prices and instalments for each plan are listed on our website in the Frequently Asked Questions section for each service area. The first instalment is due prior to the online consultation which is followed by the first home treatment. The second instalment is due prior to the second home treatment and similarly with subsequent treatments.

Refunds and Cancellations:

  • The first payment is non-refundable once you proceed with the consultation and first treatment and similarly payment is non-refundable after subsequent treatments.
  • If for any reason you need to cancel an appointment, you must give a minimum of 12 hours of notice in advance of the session. There is no charge for this cancellation once the treatments are taking place within the timeframe of 8 weeks from the date of your first coaching session.
  • Sessions are non-refundable if no notice of cancellation has been given prior to any session in any time frame.
  • I will work with you to re-schedule your session at a more suitable time. If you have not completed your treatment plan within 8 weeks it may not be possible to guarantee the completion of outstanding treatments.
  • Cancellations made in relation to treatments that extend past the 8 week period, with less than 12 hours cancellation notice provided, will incur a non-refundable amount of 50% of that treatment’s fee.
  • You will be given instructions prior to the start of your treatment plan as to the best method of communication for making cancellations.

What if I’m not happy with my purchase?

I want you to have the best user experience of my reflexology service and this is why the suitability call is essential. If you’re unsatisfied with any part of the service you must raise it as soon as possible so we can have the opportunity to find a resolution.

Use of Treatment Plans & Workshops Provided by Caroline Cunningham


Reflexology is a complementary therapy which can offer many benefits including stress relief and bring balance to body and mind. It is not a substitute for medical treatment or medical advice. It is not possible to guarantee what benefits each person will receive from treatment, just as is it not possible to know what side effects each person would experience from taking prescribed drugs.

It is possible for some people to experience a healing crisis as a result of their first treatment, this has never happened with my clients but it is usually an indication that a person has been under a lot of stress and out of balance for a longer period and they need to take stock of health and wellness.

See More

I also provide coaching services and resources which incorporate strategies and techniques that have been tried and tested by science and which have also stood the test of time, along with strategies and resources that have been useful in my own life and the lives of previous clients. Clients cannot benefit from my services if they make no commitment or effort to/for implementing changes to their lifestyle, mind-set and actions.

In addition, my wellness service cannot be effective if clients neglect to provide (or purposely omit) information pertaining to their health, wellbeing and lifestyle. 

Caroline Cunningham’s personal coaching services (including e-books, books, articles and other resources created and or provided by Caroline) should not be considered as a replacement for medical advice or treatment. 

Caroline Cunningham cannot accept any legal responsibility for any injury (or loss) sustained whilst following any of the suggestions provided as a result of taking part in her coaching services, whether during the coaching or treatment period or after their completion. 

In the event of unusual circumstances such as a global crisis affecting the delivery of services every effort will be made to resume the service at a later time if possible.


All content created and provided to you by Caroline Cunningham during your treatment plan is subject to copyright unless permission has been requested and granted by Caroline Cunningham.

This applies to material in all formats including written, video, audio files, images and graphics.

Caroline Cunningham does not grant permission for coaching or treatment sessions to be recorded and or shared with others. These sessions for the sole benefit of the individual client.